Refunds & Return Policy
Exchanges:
We regret to inform you that we do not offer exchanges at this time. Each order is processed on a per-order basis, and we do not maintain inventory for exchange purposes.
Refunds:
We accept refunds within 7 days of the delivery date of your order.
To be eligible for a refund, the item(s) must be returned in their original condition, unworn, unwashed, and with all tags attached.
Refunds will be issued to the original payment method used for the purchase.
Return Process:
Contact our customer service team at [Your contact email address] within 7 days of receiving your order to initiate a refund request.
Provide your order number and details of the item(s) you wish to return.
Our customer service team will provide you with instructions on how to return the item(s).
Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).
Condition of Returned Items:
Returned item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
We reserve the right to refuse refunds for items that do not meet these criteria.
Processing Time:
Once we receive your returned item(s), please allow up to 3 - 5 Working Days for us to inspect the item(s) and process your refund.
Non-Refundable Items:
Certain items are not eligible for refunds, including but not limited to:
Items returned after the specified return period.
Items that show signs of wear, damage, or alteration.
Final sale or clearance items.
Contact Us:
If you have any questions or concerns regarding our returns and refund policy, please get in touch with our customer service team at SomaliDiracs@gmail.com. We are here to assist you.