Refunds & Return Policy

Exchanges:

  • We regret to inform you that we do not offer exchanges at this time. Each order is processed on a per-order basis, and we do not maintain inventory for exchange purposes.

Refunds:

  • We accept refunds within 7 days of the delivery date of your order.

  • To be eligible for a refund, the item(s) must be returned in their original condition, unworn, unwashed, and with all tags attached.

  • Refunds will be issued to the original payment method used for the purchase.

Return Process:

  • Contact our customer service team at [Your contact email address] within 7 days of receiving your order to initiate a refund request.

  • Provide your order number and details of the item(s) you wish to return.

  • Our customer service team will provide you with instructions on how to return the item(s).

Return Shipping:

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

Condition of Returned Items:

  • Returned item(s) must be in their original condition, unworn, unwashed, and with all tags attached.

  • We reserve the right to refuse refunds for items that do not meet these criteria.

Processing Time:

  • Once we receive your returned item(s), please allow up to 3 - 5 Working Days for us to inspect the item(s) and process your refund.

Non-Refundable Items:

  • Certain items are not eligible for refunds, including but not limited to:

    • Items returned after the specified return period.

    • Items that show signs of wear, damage, or alteration.

    • Final sale or clearance items.

Contact Us:

  • If you have any questions or concerns regarding our returns and refund policy, please get in touch with our customer service team at SomaliDiracs@gmail.com. We are here to assist you.